Effective Date: August 15, 2016
While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our site to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retroactive effect unless legally required to do so.
The content on our web site may include surveys, registration forms, reply forms, or opportunities to make purchases online. Our web site also may contain links to third-party web sites that are not owned or controlled by Triplefin, and Triplefin is not responsible for how these third party sites operate, or use or disclose your personal information. We therefore encourage you to review the privacy policies and terms and conditions associated with those third party sites carefully.
Types of Personal Information We Collect
We may collect and store the following types of information that you may choose to provide to us while visiting the Site:
► Your name, address, e-mail address, or other contact, billing or shipping information;
► Demographic information about you (such as age, gender, etc.), or other taste or preference information you may provide;
► Information about your Internet activity on our sites (such as clicks, page view and browser information), as well as information about the address or URL of the website that brought you to our website;
► Medical, health insurance and/or financial information that may relate to a patient assistance, reimbursement support program or other promotion; and
► Other information from your interaction with our site or the content of our site, including for example, how you may interact with advertising placed on our site, your participation in a chat room or comments you may leave on our site.
How We Collect Your Personal Information
We collect personal information from you when you choose to provide information about yourself to us voluntarily. For example, you may choose to submit personal information to obtain information, register for our services like a patient assistance or support program, submit a comment, or to place an order. Once you voluntarily elect to provide or submit this information, you consent to the collection and storage of that information by us.
We may also collect information about you through the use of the following technologies:
► Cookies, which are data files that a web site sends to your computer while you are viewing the site. These data files include information that allows our site to remember important information that will make your use of the site more efficient and useful to you.
Visitors to our sites and those of our business partners use different web browsers and different computers, and these browsers can be configured to allow you to control whether cookies will be accepted or to warn you each time a cookie is being sent, or to turn off all cookies through your browser. If you disable cookies however, you may be unable to access some of the features or functionalities of the site.
► Page tags or web beacons. Some of the pages on our site and e-mail updates may contain electronic images called page tags, sometimes known as one pixel GIFs, clear GIFs or pixel tags. These allow us to count visitors who have viewed our pages. In promotional e-mail messages or newsletters they allow us to count how many subscribers have read them. Web page tags allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.
What do we do with this information
Providing personal information is up to you, our visitor. Once you elect to provide information to us voluntarily, we may use your personal information in a number of ways. Personal information is used solely by us, and our affiliates, agents or business partners who help make this site and its content and the products and services at this site, available to you. We also collect personally identifiable information to e-mail you with updates, news, offers or promotions; to respond to your questions or comments; to register you for certain features; to provide personalized content or information that may be of interest to you; to process any orders you may submit for products or services; to improve customer services; to monitor the integrity and security of our site; and to send out brochures and other information on our products or our company. We also use your personal information to engage in customer service and/or respond to other inquires.
While we strive to protect your personal information that we collect, we are subject to various legal requirements and therefore reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, to fulfill your requests, in connection with a sale of our assets (or similar transaction) or to cooperate in any legal investigation. We may remove personally identifiable information and use the remaining aggregate data for statistical, research or business planning purposes.
We ask visitors providing e-mail addresses to let us know if they would like further information or updates from us or our site; only those who request it will receive follow-up e-mail or other communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those who expressly ask to receive such information online will get it. We also offer visitors an “opt-out” option at any time they wish to cease receiving e-mails or other information from us. We may purchase and use opt-in e-mail lists to contact potential customers. We will honor opt-out requests and ask those providing lists to confirm that e-mail contact information is provided only for those consumers who have expressed a desire to receive offers and information by e-mail.
Third Party Service Providers
In some circumstances, we may share your personally identifiable information with third party service providers to provide you with content and services that may be of interest to you, to allow us to improve your overall customer experience, or to assist us in fulfilling your orders. For example, we may share your data with credit card processing companies, customer service and support providers, email and text messaging vendors, web hosting and development companies and fulfillment companies. Other third party service providers may include parties with whom we operate or administer third party programs, such as data analysis firms, and co-promotion partners for products that we market with other companies. We may occasionally ask you if we may share information with other trusted third parties. We will let you know at the time the information is collected if such third-party sharing is anticipated, will identify the types of businesses at the area of collection, will describe the information we will share (like your mail or e-mail address) and will only share data if you agree. We will share personal data only with those who have agreed to follow careful policies.
What about links to other sites?
To safeguard your personal information from accidental or unlawful destruction, alteration or unauthorized use or disclosure, we employ a number of different technical, administrative and procedural measures. We caution, however, that while we strive to protect your information, no methods are ever 100% effective, and we therefore cannot guarantee that your personal information will be absolutely secure from theft, loss, or unauthorized access or use. We expect users to undertake certain measures too to better safeguard their information, and for example, expect users to maintain the secrecy of their own passwords. If you have reason to believe that the security of any account you may use with us has been breached or information we may collect has been compromised, please immediately notify us by contacting us at firstname.lastname@example.org.
What about chat rooms, message boards, or other interactive forums?
We may offer chat rooms, message or bulletin boards, or interactive areas where visitors may post comments or information. If there is a chat room, bulletin or message board, or other interactive areas where personal information may be posted at this site, be sure to check our chat room rules before entering, as you will be bound by them. Our chat room rules will establish age and other restrictions on participation. In general, anything you choose to post online is available for the world to see. We make no representations and undertake no obligations as to information you voluntarily post.
Your Controls and Choices
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. For example, we may offer programs and services that rely upon phone numbers, links or preference managers that allow you to inform us of your updates and choices, including opting out of particular communications.
In accordance with applicable law, your controls and choices may include the following: you may correct, update and delete your registration account; you may change your choices for subscriptions, newsletters and alerts; you may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you; you may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services; you may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information do the same.
You may exercise your controls and choices, or request access to your personal information, by contacting our compliance department at email@example.com, or by following instructions provided in communications sent to you.
Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact our webmaster.
Does Triplefin collect information from children?
Triplefin’s website is not intended or designed to attract users under the age of 13. In light of this policy, we do not collect personally identifiable information from any person we know to be under the age of 13.
How secure is my credit card information and other transaction information?
We care about the safety and security of your transactions and other information you may submit. We use SSL (Secure Sockets Layer) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept your credit card/transaction and order information that you send us when you submit your online order. Otherwise, the transmission of information to and from us is not encrypted or secure. We take precautions to safeguard your credit card data in our internal systems.
How secure is my other personal information?
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this site and its contents available to you, and to fulfill your orders and requests, agree to protect personal information that they must access in order to serve our site and our visitors.
It is important for you, however, to protect against unauthorized access of your information on this site. Please ensure that you safeguard your password and sign off when finished using a shard computer.
What if I submit an employment application?
You may also be able to submit an application for employment at Triplefin through our site. As part of this process, we collect certain personal information, including your contact information, work history and educational background to process and consider your application. We also may request your Social Security Number to conduct background checks and other verifications. Consistent with our commitment to your privacy, the information you submit with your application will not be sold by us to unaffiliated third-parties for marketing purposes. We may, however, share this information with background services and our affiliates as part of the review process and use this information for other regulatory, compliance and legal purposes.
Your Personal Health Information
Because Triplefin and/or its affiliates may also provide certain health care items or services, some information you submit to our sites may also be subject to the requirements of the Health Insurance Portability and Accountability Act (“HIPAA”).
In these circumstances, the terms of Triplefin Specialty Service’s HIPAA Notice of Privacy Practices will apply.
Comments and Questions
Notice to California Residents:
Triplefin LLC and its affiliates provide this website to you subject to the following terms and conditions. If you visit this website operated by Triplefin LLC or www.triplefin.com you accept these conditions. Please read them carefully.
This website may contain proprietary notices and copyright information, the terms of which must be observed and followed.
Laws and Regulations
User access to and use of this website is subject to all applicable federal, state and local laws and regulations. The laws of the state of Ohio, without regard to principles of conflict of laws, will govern use of this website, any transactions and any dispute of any sort that might arise between you and Triplefin LLC.
Any content on this website, including but not limited to graphics, logos, text, icons, images, audio or visual clips, digital downloads, data compilations and software, is the property of Triplefin LLC, a Triplefin affiliate or a content supplier and is protected by U.S. and international copyright laws.
The compilation of content on this website is the exclusive property of Triplefin LLC and is protected by U.S. and international copyright laws. All software used on this website is the property of Triplefin LLC or a software supplier and is protected by U.S. and international copyright laws. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content on this site for personal, commercial or public purposes.
Any material or information you transmit to this site by email or otherwise, including any data, questions, comments or suggestions is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Triplefin LLC for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting, and Triplefin LLC is free to use any ideas, concepts, know-how or techniques contained in any communication you send to this site for any purpose whatsoever including, but not limited to, developing, marketing products using such information.
Consent to Collection, Use & Disclosure of Your Personal Information
While Triplefin LLC takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL TRIPLEFIN LLC OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY’S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER TRIPLEFIN LLC WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.
The Triplefin LLC logo, all other trademarks, service marks, trade names, logos, domain names, URLs and icons (“Marks”) appearing on this website, registered or not, are the property of Triplefin LLC. Nothing on this website grants you any right or license to use any of the Marks on this site without the express written permission of Triplefin LLC. Unauthorized use may violate trademark and other laws.
This website and all information on the website is provided to you “as is” and “as available” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Every effort has been made to ensure that information is accurate, but Triplefin LLC is not responsible for any errors or omissions in such information. Information on this website may contain technical inaccuracies or typographical errors. Triplefin LLC may provide links to other sites as a convenience but is not responsible for the content of any linked site or any link contained in a linked site. The inclusion of any link does not imply endorsement by Triplefin LLC of the linked site. You expressly agree that use of this website is at your sole risk.
Limitation of Liability
Triplefin LLC specifically disclaims any liability (whether based in contract, tort, strict liability or otherwise) for any direct, indirect, incidental, consequential or special damages arising out of or in any way connected with access to or use of the website (even if Triplefin LLC has been advised of the possibility of such damages) including liability associated with any viruses which may infect a user’s computer equipment.
Triplefin LLC reserves the right to revise these terms and conditions at any time, and users are deemed to be apprised of and bound by any changes to these terms and conditions.
Violations of Terms and Conditions
Triplefin LLC reserves the right to seek all remedies available at law and in equity for violations of these terms and conditions, including the right to block access from a particular Internet address to the website.
Access to Password-Protected/Secure Areas
Access to and use of password-protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.
This website and Triplefin LLC do not knowingly solicit data from children, and we do not knowingly market to children.
This site is created, operated and controlled by Triplefin LLC from its office in Cincinnati, Ohio, USA. Triplefin LLC makes no representation that this website or the materials available on this site are appropriate or available for use in other locations, and access to or use of this website from jurisdictions where its content is illegal is prohibited.