From program conception, your Account Manager serves as the main point of contact for your team. He/she works closely with you to develop, communicate and execute the account strategy and serve as a leader to ensure flawless execution of your program. In addition, he/she provides regular reports of the ongoing status of the program as well as works to remove any barriers to success.
- Communicating program status and progress
- Making actionable and insightful recommendations for new products, extensions or enhancements
- Creating and managing reports and forecasting
- Facilitating quarterly business reviews
- Ensuring adherence to the program's SOPs and business rules
Triplefin’s dedicated Project Management team oversees client projects from conception, through implementation and to ongoing support. Triplefin utilizes the Project Management Institute (PMI) framework — a globally recognized and accredited means of managing projects. Triplefin project managers understand what is needed to successfully execute projects in alignment with our clients’ expectations.
Project managers work with account managers and client-appointed contacts to deliver and maintain a cohesive project plan with clear communication on dates, needs from involved parties and progress reporting.
Triplefin’s IT department architects program specific websites, internal workflows and supporting technology to provide a seamless experience for your patients online and through our Contact Center.
Standard solutions are designed based on industry research and IT best practices, and can also be customized to meet the needs of your program.
Network & Telephony
Triplefin offers telephony services including simple to complex Interactive Voice Response (IVR) management, data analytics for customer patterns and trends.
Telephony services are defined according to your program’s estimated activity with the ability to add custom set-up options including program management, Spanish translations, and transcription services.