Triplefin’s Hub-Lite® model provides a new way for manufacturers to differentiate their product servicing programs to help their brands stand out in the marketplace. Hub-Lite® specifically targets specialty’s biggest growth segment – mid-range therapies with higher price tags than traditional retail pharmacy, but significantly lower than high-end specialty pharma.
Specialty manufacturers are seeking more service options – options that relate to different customer and patient needs. The transition in the product space requires transformation in the service mix with collaboration as the guiding premise for all stakeholders.
Hub-Lite® offers a higher level of service quality than traditional service models, while providing flexibility to customize services according to the brand’s needs. The traditional Hub is a case management tool involving as many as ten support functions ranging from benefit verification to group pharmacy shipment coordination. It is labor intensive and relies on professionals with specialized expertise, including knowledge of how to navigate a closed system of distribution and deploy multiple resources on a community-wide basis. Keeping patients adherent with therapy through that all-important first script fill – itself a vital PAP objective – requires some type of human intervention.
Digital Solutions Fully Automate
Hub-Lite® relies on customized IT to integrate PAPs around a streamlined package of services linked to the brand. A suite of digital solutions includes a fully automated, portal-based application process; simultaneous processing of financial and insurance benefit data; and development of online, multi-purpose reporting forums.
The Hub-Lite® digital solution offers a considerable savings over a manual paperwork process. A key example is benefit verification services. When benefits extend from retail pharmacy to major medical, it can entail significant differences, including billing codes and prior authorizations. Hub-Lite’s® emphasis on state-of-the-art IT is central to the Triplefin strategy to work more collaboratively with those who set the rules on brand access.
Learn more about Hub-Lite® and see a case study in action.